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At PODS UK, we aim to process and dispatch your order as quickly as possible.

FREE UK Delivery

We offer FREE Royal Mail First Class delivery on all UK orders.

Orders placed before 3:00pm Monday to Friday will normally be dispatched the same working day.

Royal Mail First Class orders typically arrive within 1–3 working days after dispatch. Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Next Day Delivery

Next Day Delivery is available Monday to Friday for an additional charge displayed at checkout.

Orders must be placed before 1:00pm Monday to Friday to qualify for next working day delivery.

Orders placed after the cut-off time will be processed on the following working day.

Weekends & Bank Holidays

Orders placed on Saturdays, Sundays or UK Bank Holidays will be processed and dispatched on the next available working day.

Please allow additional time during Bank Holidays and particularly busy periods.

International Delivery

We offer international delivery to selected destinations outside the UK.

Available international shipping methods, estimated delivery times and applicable delivery charges will be displayed at checkout.

International delivery times can vary depending on the destination and local customs procedures.

Customs, Duties & Import Charges

For all international orders, the customer is solely responsible for checking the customs and import regulations of the destination country before placing an order.

Any customs duties, import taxes, clearance fees, handling charges or other fees imposed by customs or local authorities are the responsibility of the customer and will not be paid or reimbursed by PODS UK.

PODS UK is not responsible for any customs charges incurred when an order enters the destination country.

If an order is seized, confiscated, detained, refused entry or destroyed by customs or another relevant authority because the products are prohibited, restricted or do not meet the destination country's import requirements, no refund or replacement will be provided by PODS UK, except where applicable law requires otherwise.

By placing an international order, the customer accepts responsibility for ensuring that the products ordered can legally be imported into their country.

We strongly recommend checking your country's applicable laws, regulations and customs requirements before placing your order.

Incorrect Delivery Information

Please ensure that your delivery address and contact information are correct before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact PODS UK Customer Support with your order number.

We will investigate the delivery and assist you with the appropriate next steps.

Please Note

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.

During particularly busy periods, adverse weather, postal disruption or other circumstances outside our reasonable control, deliveries may take longer than usual.

Thank you for shopping with PODS UK.